Return & Refund Policy

This Return & Refund Policy governs all returns, exchanges and refund requests placed through our website {{WEBSITE URL}}.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

You may request a return within {{RETURN DAYS}} calendar days after you receive your item. To be eligible for a return:

• The item must be unused, unwashed, undamaged and in its original condition.
• All original packaging, tags and accessories must be included.
• Sale items / clearance items are not eligible for return or refund, unless the item arrives defective or damaged.
• Customized or personalized items cannot be returned unless there is a manufacturing defect.

We do not accept returns for products that show signs of wear, stains, scratches or improper use.

2. Damaged or Defective Items

If you receive a damaged, defective or incorrect item, please contact us at {{SUPPORT EMAIL}} within 48 hours of delivery. Please provide clear photos or videos of the product, packaging and shipping label. We will arrange a replacement or full refund at no extra cost to you once we verify the issue.

3. Return Process

1. Send an email to {{SUPPORT EMAIL}} with your order number and reason for return.
2. Wait for our team to approve your return request and send you a return authorization (RA) number.

Important: Do NOT send back items without prior approval. Packages returned without an RA number may be refused.

3. Pack the item securely and write the RA number on the outside of the parcel.
4. Ship the item back to the return address we provide.

4. Return Shipping Costs

• If the return is due to our mistake: wrong item, defective or damaged product → We cover the return shipping cost.
• If you return the item because you changed your mind, do not like the color/size/style → You are responsible for all return shipping fees. Original shipping charges are non-refundable.

Shipping fees paid by you for sending the item back will not be refunded unless the fault is ours.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (PayPal, credit card, etc.). Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider’s processing speed.

6. Exchanges

If you would like to exchange your item for a different color or style, please contact us via email. Exchange availability depends on stock status. You will be responsible for outbound and return shipping costs for exchange orders unless the item is defective.

7. Non-Refundable Situations

The following cases are not eligible for refund:

• Return request submitted after the 7 DAYS return window
• Items used, damaged by customer, missing tags or original packaging
• Clearance, final sale items
• Shipping insurance and delivery fees (except for our error)

8. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect once posted on this page with an updated effective date.