This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, including any related services offered on the Site.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our website.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register an account, place an order, subscribe to our newsletter, submit a contact form, or communicate with us. This information may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (we do not store full credit card details; payment processing is handled by secure third-party payment providers)
- Order history
- Any messages or content you send to us
We also automatically collect certain information when you browse the Site through cookies and similar technologies:
- IP address
- Browser type and version
- Device information
- Pages you view, time spent on pages, click paths
- Referral source (where you came to our website from, e.g. Facebook, Google)
2. How We Use Your Information
We use the collected information for purposes including:
- Processing and fulfilling your orders, shipping products, sending order updates
- Sending transactional emails (order confirmations, tracking information)
- Responding to your inquiries and customer support requests
- Sending marketing emails, promotions, and newsletters (only if you opt-in)
- Improving our website, products, and shopping experience
- Preventing fraud and securing our website
- Complying with legal obligations
3. Sharing Your Information
We do not sell your personal data to third parties for advertising purposes. We may share your information only with trusted service providers who help run our business, under strict data protection agreements:
- Payment processors (Stripe, PayPal, etc.) to complete payments
- Shipping carriers to deliver your orders
- Email marketing platforms to send newsletters
- Website hosting, security and plugin service providers (WooCommerce, wishlist, swatch plugins, etc.)
We may disclose your information when required by law, court order, or to protect our legal rights.
4. Cookies
Our Site uses cookies to remember your preferences, keep items in your cart, show product variation swatches, save your wishlist, and analyze website traffic. You can disable cookies via your browser settings, but some functions of the website (cart, wishlist, checkout) may stop working properly.
5. Your Rights
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal data
- Withdraw consent for marketing emails at any time (unsubscribe link included in every marketing email)
- Restrict or object to certain data processing activities
To exercise these rights, contact us at {{YOUR EMAIL}}.
6. Data Retention
We keep your personal data only as long as necessary:
- Order data: retained for accounting and tax record requirements
- Marketing contact data: kept until you unsubscribe
- If you delete your account, we will remove your non-mandatory records unless we must keep them by law.
7. Data Security
We use industry-standard security measures including SSL encryption to protect your personal information. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to external websites such as social media platforms (Facebook, Instagram, Pinterest). We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies.
9. Children’s Privacy
Our website is intended for general adult audiences. We do not knowingly collect personal information from children under 16 years old. If you believe we have collected data from a child, please contact us immediately.
10. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Site after updates means you accept the revised policy.